Ordering through the site is simple and quick. Just go to the section you want and click on the item. You will then be taken to the right Etsy page and you can check out as normal. If there are any live coupons you can add them at the checkout as normal.

If you don’t have an Etsy account you can email us at: contact@angels-cave.com and we can send you a direct PayPal invoice.  If your order meets any live coupon criteria the discount will be added to your invoice.

Payments.

At the moment Angels-Cave only accepts PayPal, or credit/debit cards via PayPal and Etsy gift cards through Etsy. At shows and events we can accept Cash payment as well as credit/debit cards as well as PayPal payments on the day.

Cancellations and refunds.

Once your order has been placed with us and paid for, you cannot cancel your order. Refunds are available if your item has arrived damaged and it is returned to us. If the damaged goods are not returned to us then you cannot have a refund. If the item is not damaged you cannot return it or have a refund. If the item is lost in the mail, and was shipped registered with a tracking number with insurance of £50, we may be able to provide a partial refund. If you receive the wrong item by mistake, we will ask you to return the item and either replace it or offer you a refund.

Layaway.

We do not offer Layaway at this time.

Shipping.

We currently ship most of our items internationally, but be aware we are located in the United Kingdom, and so shipping of large or heavy items outside of the country may be expensive. We ship all  items via Registered First Class registered post, unless otherwise asked by the customer.

We try to quote exact shipping costs wherever possible. Shipping prices have a small charge added to cover the cost of packaging materials. It is the customers responsibility to let us know which shipping method they would like.

Shipping is carried out usually on a Thursday. We cannot ship items for you on national or bank holidays, even for rush orders. We apologise for any inconvenience.

Lost Packages.

Items do very occasionally go lost in transit, especially when going out of the country. It is a rare occurrence, but it can happen. If you have purchased an item with only airmail shipping, we consider the package no longer our responsibility as soon as it has been handed over at the post office. We do not offer full refunds or replacement items for lost packages sent via airmail. If your items were sent registered, tracked or insured, we will offer a full or partial refund on a case by case basis.

Customs.

Customs declarations are put on all packages leaving the EU, and will all be marked up at “full value”. Please take this into account when ordering large or expensive items.

If you have any further questions about ordering, email contact@angels-cave.com

or check out our extensive FAQ.