How do I order regular items?
You can now purchase the shop items you want through our store, simply click on the item you are interested in and you will be taken to the product page. You can then pay with PayPal. Once you have paid your items will be dispatched as soon as possible.
We also have an Etsy account, a Zibbit account and we also sell through Facebook.
But what if I don’t want to use the site?
Don’t worry! If you have an Etsy account you can order through there (please be aware the cost will be higher due to Esty fees) We also have a Facebook page you can order through, and now a Zibbet page. Or you can email us at: firstname.lastname@example.org with the items you want and we can send you a direct PayPal invoice for the items and the shipping.
Can I PM an order to you via DoA/other doll forums?
Please do not send us any orders through the doll forums. If you have tried to email us and not had a reply within 48 hours, you can send us a message through our social media. The email gets checked daily and is the best place to get hold of us.
Do you have a catalogue or phone number I can order from/via?
No. With our website being easy to use, and the cost of printing; a catalogue would be redundant.
At this time we do not have a business phone number, nor any plans to install one. We prefer to keep things simple and everything running through the website and shows.
Can you make me a custom embroidery item?
We sure can! Please just send us a message on Etsy or at email@example.com and we will try our best to accommodate you.
Can you make me a custom doll outfit.
We’re very sorry, but we no longer take orders for custom doll clothes.
What forms of payment can I use through the Angels-Cave shop?
At the moment Angels-Cave only accepts PayPal on the site and for Facebook. Or credit/debit cards via PayPal and Etsy gift cards through Etsy.
At shows and events we can accept Cash payment, credit/debit cards, as well as PayPal payments on the day.
What currency do you work in?
Great British Pounds (£/GBP). If you need to convert our currencies into your local currency; google “Currency converter”. The Etsy store should detect your local currency and adjust the page.
Can I have this item for free/cheaper?
Do you do layaway?
Not at this time.
Will you hold this item for me for X amount of days/weeks/months?
We cannot hold items for you. If you do not pay for your items within 7 days your order will be cancelled.
Do you ship internationally?
We will ship worldwide!
How much will shipping cost me?
It depends on how much you order and where you live in the world. We will try to give exact shipping costs where-ever possible, however we do add a small charge for packing materials. All items coming from us are wrapped securely in a brown bubble envelope.
How quickly do you ship?
This depends on what you order and when. Normal items should be shipped within 10 days of the payment being received by us. Pre-order items, made to order items or very large items may take longer.
Please note we do not ship on national or international holidays. When your item has been shipped you will receive a shipping notice. Please check the approximate shipping dates for Pre order items BEFORE you order.
I haven’t received an email shipping notice, but my items have arrived! Whats going on?!
We send all of our emails by hand, NONE are automatic messages. Because of this, sometimes our postal system is faster than we are and the items have gotten to you before we’ve had a chance to send the email. This is particularly true at busy times of the year like Christmas. Other time, it might be that the email has simply gotten lost. We try our best to ensure that all emails go out as soon as possible to ensure that you know when to expect your package.
What about Customs fees/Will you mark the box down for me?
Customs declarations are put on all packages leaving the EU, and will all be marked up at “full value”. Please take this into account when ordering large or expensive items.
What about refunds or returns?
Refunds are available if your item has arrived damaged and it is returned to us.
If the damaged goods are not returned to us then you cannot have a refund.
If the item is not damaged you cannot return it or have a refund.
If you were sent the wrong item by accident, you can send it back for either a replacement or a refund.
We will only accept returns if the item is heavily damaged in transit or you have received the wrong item.
This does not include custom items. We do not refund custom items unless they are damaged.
What about items lost in the mail?
Items do very occasionally go lost in transit, especially when going out of the country. It is a rare occurrence, but it can happen.
If you have purchased an item with only airmail shipping, we consider the package no longer our responsibility as soon as it has been handed over at the post office. We do not offer full refunds or replacement items for lost packages sent via airmail.
If your items were sent registered, tracked or insured, we will offer a full or partial refund on a case by case basis.
If your item is lost in the mail, please email us at; firstname.lastname@example.org and we will try to advise you on what to do next. If your package was registered with a tracking number we can start proceedings with the post office and potentially get some or all of your money back.
How do I get in touch?
You may also be able to contact us through our social media; Facebook, Instagram, Twitter, Etsy, etc. You can find the links at the very bottom of the page.
I have emailed you but not received a reply, whats going on?
Either the email has gone missing in cyberspace, or we have not yet had time to reply. If several days goes by with no reply, try re-sending the email and we will get back to you. If only a day or two has gone by then it’s likely just down to the fact that we just haven’t had time to answer.
We try to answer all emails within 24 hours.
We may not be able to answer emails on weekends or national/international holidays. We ask that our customers read each email from us carefully, so as to not miss any information that may be vital to your inquiry. We send all of our emails by hand; NONE are automatic messages!
Whats with the Hamster?
Tam the Hamster is our shop mascot! He’s cute and fluffy and just a bit of fun. Check out the Angels-Cave Instagram account for more of Tam’s Adventures!
What is Angels-Cave Wig Spray?
AC Wig Spray is a soft conditioning lotion for all types of Ball-Jointed Doll wigs, that will help keep the fibres fresh and clean. It is also lightly fragranced to keep the wigs smelling nice; which is particularly useful in smoking households. It is too mild to harm faceups or stain resin, however we advise you to remove the wig from your doll before spraying! If you are allergic to conditioners and/or fragrance oils, it is advised that you do not use Angels-Cave Wig Spray or request a non-fragrance bottle.
You can request a non-fragranced bottle by simply ordering any bottle through the online shopping cart, and request a non-fragranced bottle in the comments box, or by emailing us.
To use AC wig spray: Simply take the wig off the doll, spritz a little of the spray into the wig, and then comb through either with your fingers or a comb. If you are doing a full clean; leave the wig to dry before putting it back on the doll.
How does the Angels-Cave Wig Spray bottle discount work?
When your bottle of Wig Spray is empty, you can save 50p off the next bottle you purchase by returning the old empty one. Simple post the bottles back to:
9 St Ives
Please include your name and address! Before or just after you have posted the empty, email us: email@example.com and request your new bottle. When the empty gets to us, we will invoice you for the new one, minus the discount. Once you have paid, your new bottle of Wig Spray will be shipped to you. The empty bottle must be in good condition, with the lid still in place. Damaged or lid-less bottles may be refused.
You can send back multiple bottles. We will discount 50p for each empty bottle returned. Which means if you send six bottles back, you get a fresh one free!
Why don’t you do the doll thing anymore?
It is Angels-Cave’s opinion that the doll hobby is in serious decline; most evidenced by the fact that our sales were in steady decline in that area, as well as the interest in such things. It simply became more trouble than it was worth to keep going. We still have our own doll collections, and make the occasional made-to-order outfit, but for now, it is no longer the focus of our business.
You used to do DollHeart/Code Noir orders, don’t you do them anymore?
Sadly we have had to stop the pre-orders and no longer run them. The time it took to arrange and the amount of orders we received made it too costly to continue. If we ever go back to doing the pre-orders it would be run more like a group order and we would need to have at least $150 worth of orders at a time.
Where can I find out more about Ball-Jointed Dolls?
There are various FAQ’s dotted around the web that can tell you everything there is to know about Asian Ball jointed dolls, but a good place to start is Den of Angels, the largest English speaking forum on the Internet. www.denofangels.com
Are you interested in a collaboration with my company/home business/me??
We love collaborations! Email us: firstname.lastname@example.org or email@example.com
Are you interested in coming to our event/show/con?
We love attending as many shows and events as possible, but please be aware that we are sometimes restricted by lack of time and/or distance. We are willing to travel, but sometimes it just isn’t possible.
Please Note: We are no longer offering our services for tutorials, panels or doll meet-up organizing. We just don’t have the time. If you want those things, talk to the people on the various internet forums and someone will volunteer for you.
GDPR and you.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised PayPal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.